Turning a problem into an opportunity and then a solution is a skill that many organisations would welcome. However, like the business world, community organisations are not immune to facing problems from time to time. These can be anything from minor organisational issues to significant issues threatening the organisation’s future viability.
Community Organisations, however, do not necessarily methodically deal with these issues. Many businesses also fail to address problems with appropriate methods. Some do, of course, but this article, and the subsequent explanatory articles in this series, set out a roadmap for organisations unfamiliar with the requisite skills.
There are several strategies for problem-solving. The one I will set out here is the method that I employ. I suggest that you search other articles online about problem-solving and implement the system that best suits your environment. Whichever way you go, be consistent in the manner that you address issues within the organisation.
Change The Language
Before we even get into problem-solving, let us talk about language. Words have significant meaning, and using beneficial words can give you a head start with issues. It is widespread for people to use terms such as, “We have a problem with….. “ or “Such and such is a problem.”. The word “problem” means that something is unwelcome, harmful, and difficult to overcome. The word “opportunity”, on the other hand, tends to refer to a chance for change. Using such terminology with issues in organisations, when combined with a system for addressing the problems, will eventually result in a solution. If you can deal with the challenge, you can see an opportunity for improvement by solving issues.
The System For Opportunity Resolution
Now to the exciting experience of finding solutions for opportunities. If you treat it as a game, like football, you can find it an exciting experience. Systems are great for breaking extensive processes into small steps. Small steps are much easier to take than large ones and make it easy for the members of your organisation to walk the same path.
Step 1: Identify the Opportunity
Step 2: Identify several solutions
Step 3: Pick the best solution
Step 4: Implement the solution
I will go through each step in detail in subsequent posts because considerable detail is involved.
Summary
Coming up with a resolution for the various opportunities that may face your organisation is hugely satisfying. Having a process that you can follow makes it easier for every member to follow. Processes provide for the inclusivity of all members in decision making. Established procedures will grow your organisation and the skills of your members. Strategies will help turn a problem into an opportunity and then a solution. Good luck!
Follow through by reading the next article in the series to identify the opportunity.